Privacy Policy sirga33 — Our Commitment to Protecting Every Player's Personal Data

This Privacy Policy explains how sirga33 collects, uses, discloses and protects personal information you provide when using our platform, whether through the sirga33.com website or the sirga33 mobile app.

This policy applies to all registered Members, users browsing our website without registering, and any individual interacting with sirga33 through our customer support channels or official social media.

Sirga33 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We appoint an internal Data Protection Officer (DPO) responsible for ensuring ongoing compliance with all these requirements.

Depending on how you interact with sirga33, we may collect the following categories of data:

Data You Provide Directly

• Identity information: Full name, date of birth, MyKad or passport number.
• Contact information: Email address, phone number, residential address.
• Financial information: Bank account number, e-wallet details (not stored in full — only enough to verify identity).
• KYC documents: Copies of identification documents and proof of address submitted during the verification process.

Automatically Collected Data

• Usage data: Games played, session duration, login frequency, and wagering history.
• Technical data: IP address, browser type, operating system, device type and screen resolution.
• Location data: Approximate location based on IP address — not GPS or precise location.
• Cookie data: Information collected via cookies and tracking technologies as described in Section 9.

Sirga33 uses the personal data collected for the following purposes:

• Account management: Creating, verifying, and maintaining your Member account, including KYC processing.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions related to your account.
• Platform security: Detecting and preventing fraud, money laundering, hacking, and platform abuse.
• Legal compliance: Meeting the reporting and compliance obligations required under applicable Malaysian law.
• Responsible gambling: Monitoring gameplay patterns to detect early signs of problem gambling and taking appropriate preventive action.
• Customer support: Resolving enquiries, complaints, and requests you submit to the sirga33 support team.
• Service improvement: Analyzing usage data in aggregate (not individually) to improve products and the user experience.
• Marketing communication: Sending promotions, bonuses, and the latest news — only if you have agreed to receive such communications.

Under Malaysia's Personal Data Protection Act 2010, sirga33 processes your personal data on the following bases:

• Consent: For marketing communications and non-essential cookies — you may withdraw your consent at any time.
• Contract performance: To process transactions and provide the services you request as a sirga33 Member.
• Legal obligation: To fulfil KYC, AML (Anti-Money Laundering), and reporting requirements mandated by law.
• Legitimate interest: For platform security, fraud prevention, and service improvement — provided this does not override your fundamental rights.

Sirga33 does not sell your personal data. However, we may share data with the following limited parties in certain situations:

• Payment providers: Information required to process your deposits and withdrawals — shared only with providers that comply with PCI DSS standards.
• Game providers: Minimum game session data required to provide your chosen game — excludes personal financial information.
• Regulatory Authority: When required by law, court order or directive from a competent authority in Malaysia.
• Audit services: Independent audit firm that verifies RNG compliance, security and responsible gaming — data shared under strict confidentiality agreements.

Sirga33 retains your personal data only for as long as necessary to fulfil the stated purposes or as required by law:

• Active account data: For as long as your account remains active or as required to provide our services.
• Financial transaction data: Minimum 7 years after a transaction occurs — in line with Malaysia's anti-money laundering legal requirements.
• KYC documents: Minimum 5 years after the business relationship ends.
• Support communication logs: 3 years from the date of last communication.
• Cookie data: Depending on cookie type — from 30 minutes (session cookies) to 2 years (preference cookies).

Once the retention period expires, data is securely deleted using procedures that ensure it cannot be recovered.

Sirga33 continuously invests in security infrastructure to protect your data. The security measures we have implemented include:

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In an unforeseen event, sirga33 has a tested incident response plan in place to minimise impact and promptly notify affected Members.

Under Malaysian data protection law and sirga33's policy, you have the following rights regarding your personal data:

Sirga33 uses cookies and similar tracking technologies to enhance your experience on our platform. We use three categories of cookies:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous data on how the platform is used to help us improve the user experience. You may opt out of these cookies.
• Preference cookies: Storing your personal settings such as preferred language and display preferences. Can be disabled but may affect usability.

You can manage your cookie settings through your browser settings at any time. Note: Disabling essential cookies will affect your ability to access the sirga33 platform properly.

Sirga33 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in platform operations.

When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered Members via their registered email address.
• Displaying a clear notice on the sirga33.com homepage for a minimum of 30 days.

Continued use of the sirga33 platform following the publication of any amendments shall be deemed acceptance of the updated privacy terms.

For any questions, concerns, or requests relating to your privacy and personal data, please reach us through the following channels: